Refund and cancellation terms
Refund policy stamp

Refund and cancellation terms.

Money back guarantee does not include trucking

We understand sometimes plans change, but please note that returned equipment will be refunded less trucking charges (including the additional cost of picking up the container).

Conexwest is here for you. If you order a shipping container and it doesn't arrive, doesn't match the description, arrives damaged or doesn't arrive at all, we've got you covered. Our Buyer Protection Policy is designed to give you piece of mind in knowing you'll receive the exact container you purchased.

It is possible to cancel an order, but the amount of refund depends on the stage of the order.  You can cancel an order at any time before sending funds for no cost.  If you've paid but we haven't processed your order yet, you will receive a refund of 100%, less applicable banking fees.  If we have processed your order and your container has been allocated (made already for you), surveyed, moved to the depot releasing area or has been shipped to you, you can still cancel your order, HOWEVER you will be subject to a 10% restocking fee plus reimbursing the full costs of the modified work if any, shipping / trucking, surveying, depot-storage, and banking fees.

If you order a shipping container and the delivery driver can't drop at your preferred delivery site, the driver will drop your container at the next closest suitable location.  If you refuse delivery for any reason or if we have to take container back to the yard and ask customer to pick up, we will offer free storage for a month.  After one month, the current storage fees apply.

Once the container is delivered, and you've performed you're physical inspection and/or have signed for delivery, then it's your container to do what you wish.  So, it's important your perform a thorough inspection on the container during delivery.  For Example; A week after delivery, you can't return it and ask for a refund because you don't like the color. etc,.  In addition, if the area you prepped for delivery doesn't support the weight of the container and it gets damaged because of this, you are not covered.

At last, Conexwest is not liable for any 3rd party expenses or time for sale and rental equipment due to delay or cancellation of container drop off.

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