Privacy Policy

This Privacy Policy explains how Bizon Group, Inc., doing business as Conexwest (“Conexwest,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information.

This Privacy Policy applies to Conexwest websites, customer portals, online services, forms, communications, and other services that link to this Privacy Policy. It also applies to personal information we collect offline in connection with quotes, purchases, rentals, deliveries, service requests, credit applications, and customer support.

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual or household. Personal information does not include information that is lawfully publicly available, aggregated, or deidentified as defined by applicable law.

1. Personal Information We Collect

Depending on how you interact with Conexwest, we may collect the following categories of personal information:

• Identifiers and contact information: name, business name, mailing address, billing address, delivery address, email address, telephone number, account name, customer number, signature, IP address, device identifiers, cookie identifiers, and similar identifiers.
• Customer and transaction information: quote requests, product interests, container specifications, orders, purchases, rentals, delivery and pickup information, invoices, purchase-order information, warranties, service history, account history, payment status, customer support records, and communications with us.
• Payment, credit, and financial information: billing details, payment method, transaction identifiers, payment status, business credit information, credit applications, tax-exemption documentation, purchase orders, and information used for fraud, identity, or credit verification.
• Internet and electronic activity: pages viewed, searches, clicks, referring and exit pages, interactions with forms, advertisements and emails, session information, browser type, device type, operating system, language, approximate location, and website diagnostic information.
• Professional or business information: employer, business affiliation, job title, department, industry, and other information related to a business inquiry or transaction.
• Geolocation information: approximate location based on an IP address and locations provided for delivery, pickup, inspection, repair, or service.
• Communications and audio information: emails, text messages, chats, customer-service notes, uploaded documents, photographs, and telephone-call recordings when calls are recorded after any notice or consent required by applicable law.
• Sensitive personal information: account credentials, financial-account information, government-issued identification, and information used for payment, identity verification, fraud prevention, or credit review.
• Inferences: information reflecting likely product interests, purchasing intent, service needs, or advertising preferences based on interactions with our services.

Please do not provide Social Security numbers, government identification, financial-account credentials, or other sensitive information unless it is specifically requested through an authorized Conexwest process.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including through quote forms, orders, rental agreements, credit applications, customer accounts, uploaded documents, telephone calls, email, SMS, chat, and customer support.
• Automatically through cookies, pixels, tags, server logs, local storage, analytics technology, advertising technology, and similar tools.
• From payment processors, identity-verification providers, credit-information providers, delivery providers, depots, service providers, communications providers, and other business partners.
• From advertising platforms, analytics providers, lead sources, referral partners, affiliates, and social-media platforms.
• From publicly available sources, business directories, government records, and information provided by your employer or organization.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and prepare quotes.
• Process purchases, rentals, payments, purchase orders, deposits, refunds, and credits.
• Evaluate business-credit or payment-term requests.
• Coordinate deliveries, pickups, inspections, repairs, modifications, and services.
• Create and manage customer accounts and customer-portal access.
• Provide order, rental, delivery, billing, warranty, and customer-service updates.
• Communicate by telephone, email, SMS, chat, and other channels.
• Personalize website content and recommend products or services.
• Measure website usage, advertising performance, leads, and conversions.
• Conduct marketing, retargeting, and advertising as permitted by law and your cookie and privacy choices.
• Detect and prevent fraud, abuse, security incidents, and unlawful activity.
• Maintain, troubleshoot, secure, and improve our websites, systems, products, and services.
• Comply with legal, regulatory, accounting, tax, insurance, and contractual obligations.
• Establish, exercise, or defend legal claims and enforce our agreements.
• Support corporate transactions, audits, financing, restructuring, or due diligence.

4. Cookies, Analytics, and Advertising Technology

We and our service providers use cookies, pixels, tags, server-side tagging, local storage, and similar technologies. These technologies may collect online identifiers, IP addresses, browser and device information, website activity, referring information, advertisement interactions, and conversion information.

These technologies may include:

• Strictly necessary technologies: Used for security, shopping carts, customer accounts, forms, and core website functions.
• Preference technologies: Used to remember settings and improve website features.
• Analytics technologies: Used to understand website performance and visitor interaction.
• Advertising technologies: Used to measure advertising, create advertising audiences, limit repetitive advertisements, and provide interest-based advertising.

Providers may include Google Analytics, Google Ads, Google Tag Manager, Google Tag Gateway, Meta, ClickCease, Cloudflare, Cookiebot, and similar technology providers.

Certain disclosures to advertising and analytics providers may be considered a “sale” or “sharing” of personal information under California or other state privacy laws, even though Conexwest does not sell personal information for monetary payment.

You may review or change your cookie and advertising preferences at any time by selecting Cookie Settings.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Service providers and contractors: website hosting, cloud storage, enterprise-resource-planning systems, customer relationship management, cybersecurity, IT support, document storage, analytics, customer support, and professional services.
• Payment and financial-service providers: payment processors, banks, financing providers, credit-information providers, fraud-prevention providers, and identity-verification providers.
• Operational partners: depots, carriers, delivery providers, installers, repair providers, fabricators, vendors, subcontractors, and service technicians.
• Communications providers: email, telephone, SMS, customer-support, and marketing-communication platforms.
• Analytics and advertising partners: providers that help measure website traffic, advertisements, leads, sales, and marketing performance or provide interest-based advertising.
• Professional advisers: attorneys, accountants, auditors, insurers, consultants, financing sources, and other professional advisers.
• Government and legal recipients: courts, regulators, law-enforcement agencies, and other parties when disclosure is required or permitted by law or necessary to protect rights, safety, property, or security.
• Corporate-transaction recipients: actual or potential purchasers, investors, lenders, advisers, or successors in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.

Payment-card information is generally submitted directly to our payment processors. Conexwest may retain transaction identifiers, payment status, invoices, accounting information, and limited payment-related records, but we do not intend to store complete payment-card security codes.

6. Sale or Sharing of Personal Information

Conexwest does not sell personal information for monetary payment. However, we may disclose online identifiers, internet activity, approximate geolocation, product interests, conversion information, and, where enabled, hashed contact identifiers to advertising or analytics providers. These disclosures may constitute “selling” or “sharing” under certain state privacy laws.

You may opt out of advertising-related sale or sharing by selecting Cookie Settings and disabling marketing cookies.

When we detect a qualifying browser-based opt-out preference signal, including Global Privacy Control, we process the signal as required by applicable law.

7. SMS and Text Messaging

When you provide a mobile telephone number and affirmatively opt in, you consent to receive conversational and, where separately authorized, marketing text messages from Conexwest.

Messages may include inquiry responses, quote updates, promotions, cart reminders, order updates, delivery and pickup communications, account notices, and customer-service messages. Messages may be sent using automated technology.

Consent to receive marketing text messages is not a condition of purchasing or renting any product or service. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or call (855) 878-5233.

Mobile telephone numbers and SMS opt-in consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to telecommunications carriers, messaging platforms, and service providers as necessary to operate the messaging program, provide requested communications, maintain security, and comply with law.

8. Email Communications

Marketing emails will include a method to unsubscribe. You may also request removal from marketing email communications by contacting legal@conexwest.com.

After unsubscribing from marketing messages, you may continue receiving non-marketing communications concerning active quotes, orders, rentals, payments, deliveries, pickups, warranties, account security, legal notices, or customer-service matters.

9. Data Retention

We retain each category of personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Our retention criteria include:

• The duration of our relationship or transaction with you.
• The time needed to provide quotes, products, rentals, warranties, deliveries, and services.
• Accounting, tax, insurance, audit, and regulatory requirements.
• Applicable statutes of limitation and the need to resolve disputes or enforce agreements.
• The sensitivity of the information and risk of harm from unauthorized use or disclosure.
• Fraud-prevention, security, suppression-list, and legal-preservation requirements.
• Your consent, privacy choices, and applicable cookie or advertising settings.

Marketing opt-out information may be retained on a suppression list so that we can continue honoring your request.

Cookie and advertising identifiers are retained according to the applicable cookie settings, provider configurations, and legal requirements.

10. Information Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Safeguards may include access controls, encryption, system monitoring, employee confidentiality obligations, vendor controls, and security testing.

No method of transmission, storage, or security is completely secure. We therefore cannot guarantee that personal information will never be accessed, used, or disclosed without authorization.

11. Cookie and Communication Choices

• Cookie and advertising choices: Select Cookie Settings to review or change your preferences.
• Email: Use the unsubscribe link contained in marketing emails.
• SMS: Reply STOP to opt out of text messages.
• Browser settings: You may configure your browser to restrict or delete cookies, although doing so may affect website functionality.
• Global Privacy Control: Qualifying opt-out preference signals are processed as required by applicable law.

12. Do Not Track Disclosure

Some web browsers offer a legacy “Do Not Track” setting. Because there is not a uniform industry standard governing legacy Do Not Track signals, our websites do not currently respond to those signals in a uniform manner.

This is separate from legally recognized opt-out preference signals, such as Global Privacy Control. We process qualifying opt-out preference signals as required by applicable privacy laws.

Third-party analytics, advertising, social-media, and other technology providers may collect information about your online activities over time and across different websites or online services, subject to your cookie settings, privacy choices, and applicable law.

13. California Privacy Rights

This section applies to California residents and supplements the other provisions of this Privacy Policy.

Subject to applicable exceptions, California residents may have the following rights:

• Right to know: Request the categories and specific pieces of personal information we have collected, the categories of sources, our purposes, and the categories of recipients.
• Right to delete: Request deletion of personal information we collected, subject to legal and operational exceptions.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt out: Opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising.
• Right to limit: Limit certain uses or disclosures of sensitive personal information when that right applies.
• Right to non-discrimination: Receive equal service and pricing and not be retaliated against for exercising a privacy right.

California Personal Information Disclosures

The table below describes the categories of personal information we may have collected and disclosed during the preceding 12 months.

Sensitive Personal Information

We use sensitive personal information only as reasonably necessary to provide requested products or services, process payments, evaluate credit requests, prevent fraud, maintain security, comply with law, or perform other legally permitted purposes.

We do not use sensitive personal information to infer characteristics about you.

How to Exercise California Privacy Rights

To submit a request to access, correct, or delete your personal information, contact us using either of the following methods:

• Email legal@conexwest.com with the subject line “Privacy Rights Request.”
• Call us toll-free at (855) 878-5233.

Please describe the privacy right you wish to exercise and provide enough information for us to identify and verify your request. Depending on the type of request, we may ask for additional information to verify your identity.

To opt out of advertising-related sale or sharing, select Cookie Settings and disable marketing cookies.

We may need to verify your identity before completing requests to know, delete, or correct. Verification may involve matching information you provide with information in our records.

We will use information submitted for verification only for verification, security, fraud prevention, and compliance purposes.

We generally respond to verifiable privacy requests within the time required by applicable law. We may extend the response period when permitted and will notify you if an extension is necessary.

You may use an authorized agent to submit a request. We may require evidence that you authorized the agent and may separately verify your identity, unless the agent has legally sufficient power of attorney.

Financial Incentives

We do not currently offer a financial incentive or price or service difference in exchange for the collection, retention, sale, or sharing of personal information.

If we introduce such a program, we will provide the notice and obtain any consent required by law.

California Shine the Light

California residents may request information concerning certain disclosures of personal information to third parties for their own direct-marketing purposes.

Requests may be sent to legal@conexwest.com with the subject line “California Shine the Light Request.”

14. Additional U.S. State Privacy Rights

Residents of other U.S. states may have rights under applicable state privacy laws.

Depending on your state and applicable exceptions, these may include rights to access, correct, delete, or obtain a copy of personal information and to opt out of targeted advertising, sale of personal information, or certain profiling.

To submit a privacy request, email legal@conexwest.com with the subject line “Privacy Rights Request.”

To appeal a previous privacy decision, email legal@conexwest.com with the subject line “Privacy Appeal.”

15. Children’s Privacy

Our websites and services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without legally required consent.

We do not knowingly sell or share the personal information of consumers under 16 without the affirmative authorization required by applicable law.

If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

16. Third-Party Websites and Services

Our websites may link to third-party websites, customer portals, financing providers, payment providers, social-media platforms, affiliate services, review platforms, and other external services.

Their privacy practices are governed by their own privacy policies, not this Privacy Policy. We encourage you to review those policies before providing personal information.

17. Applicant and Workforce Information

This Privacy Policy does not describe all practices relating to job applicants, employees, contractors, or other workforce members.

Where required, Conexwest provides a separate Applicant and Workforce Privacy Notice at or before collecting workforce-related personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations.

The “Last Updated” date at the top identifies the most recent revision.

When required by law, we will provide additional notice or obtain consent before applying material changes to personal information previously collected.

19. Contact Us

Questions, concerns, and privacy requests may be directed to: