Refrigerated Container Extended Warranty
This Plan is not an insurance contract.
This Plan is valid for California customers only.
Products Covered: Carrier and Thermo King brand refrigerated containers.
COVERAGE: Your Product(s) will be restored to normal operating condition if it/they fail due to defects in materials or workmanship, including normal wear and tear, dust, heat, and humidity. This Plan covers re-installation and all labor and parts necessary to repair Your Product(s) for functional part failures. Genuine manufacturer’s parts will be used whenever possible; however, non-original or remanufactured parts may be used when necessary.
Non-Repairable Products: If We, in Our sole discretion, determine that Your Product is not repairable, We will provide a new, rebuilt, or refurbished product of equal or similar features and functionality. If a comparable product is not available, We will issue payment up to the original purchase price of the Product, including applicable sales tax.
IF YOU NEED SERVICE: Call customer service to arrange service. We will make reasonable efforts to complete service promptly; however, We are not responsible for delays caused by factors beyond Our control, including manufacturer parts delays, shipping delays, or acts of God. You are responsible for protecting Your Product(s) from further damage. Emergency service will be prioritized during severe conditions and peak service periods and will be provided at no additional charge.
TRANSFERABILITY: This Plan may be transferred to a subsequent owner at no additional charge. Proof of purchase and any service records must be transferred to the new owner. To transfer, contact customer service.
DEDUCTIBLE: This Plan has no deductible.
CANCELLATION: You may cancel this Plan within thirty (30) days of purchase by contacting customer service.
ARBITRATION: Any claim, dispute, or controversy arising out of or relating to this Plan shall be resolved by binding arbitration before a single arbitrator administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the state in which this Plan was purchased. This Provision is governed by the Federal Arbitration Act. The arbitrator shall apply applicable law and issue a written decision. You and We agree to waive the right to a jury trial and to participate in any class action. Each arbitration shall be conducted on an individual basis only.
CONSUMER’S PROMISES AND ASSURANCES: To maintain this Plan, You must properly maintain the Product(s) in accordance with manufacturer specifications, including required cleaning and maintenance. Proper electrical supply must be provided. You agree to:
- Cooperate with service personnel during diagnosis and repair
- Provide access to the Product(s)
- Maintain a safe service environment
- Ensure an adult is present during scheduled service
- Provide written or emailed notice of any defect within ten (10) days of discovery
EXCLUSIONS: This Plan does not cover:
- Damage caused by accident, misuse, abuse, intentional acts, or insect infestation
- Products with altered or missing serial numbers
- Unauthorized repairs or damage caused by unauthorized service providers
- Consumable or replaceable parts (including batteries, belts, bulbs, etc.)
- Cosmetic damage or improper installation
- Acts of God
- Products not covered under this Plan
- Third-party contract fees
- Failure to follow manufacturer instructions
- Manufacturer recalls
- Pre-existing conditions known prior to purchase
- Service outside the continental United States
- Routine maintenance unless otherwise specified
- Theft or loss
- Permits, licensing, or regulatory compliance costs
- Property damage, personal injury, or death
- Improper maintenance or lack of maintenance
- Damage due to improper fuel, lubricants, coolants, freezing, or overheating
- Products with disabled or altered safety features